1. About Us & Contact
IMP Douro
Dubai Property Maintenance & Renovation Services
Dubai, United Arab Emirates
Email: douroimp@gmail.com
Phone: +971 56 464 1047
For any questions about this Privacy Policy or how we handle your personal data, please contact us at the email or phone number above.
2. What Data We Collect
When you submit the contact form on our website, we collect:
- Your full name
- Your email address
- Your phone number
- Type of service you are interested in
- Your message or inquiry
We also store your language preference (English or Arabic) in your browser's local storage. This is a purely technical setting that never leaves your device and does not identify you.
3. Why We Collect Your Data
We use your information exclusively to:
- Respond to your service inquiry promptly
- Contact you regarding property maintenance or renovation services
- Maintain records of customer communications for business purposes
- Improve our services and customer experience
We do not use your data for profiling, automated decision-making, or targeted advertising.
4. Legal Basis for Processing
- Consent — by submitting the contact form you consent to us processing your data to respond to your inquiry.
- Legitimate Interest — we have a legitimate business interest in managing customer inquiries and maintaining operational records.
- Legal Obligation — we may retain certain records as required by UAE commercial and tax regulations.
5. Who We Share Your Data With
We do not sell, rent, or trade your personal data. We may share it only in the following limited circumstances:
- With email service providers used solely to deliver our response to you.
- When legally required by UAE authorities or courts.
- With your explicit consent for any other purpose.
6. How Long We Keep Your Data
We retain contact form data for up to 3 years for business record-keeping and follow-up purposes. After this period, data is securely deleted. Your language preference is stored only in your browser and is never transmitted to our servers.
7. Your Privacy Rights
Under the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL), you have the following rights:
Request a copy of the personal data we hold about you.
Ask us to correct any inaccurate information.
Request deletion of your personal data, subject to legal retention obligations.
Ask us to limit how we use your data.
Receive your data in a structured, machine-readable format.
Object to the processing of your data, including for marketing.
Withdraw consent at any time, without penalty.
Email us at douroimp@gmail.com. We will respond within 30 days.
8. Data Security
We apply reasonable technical and organisational measures to protect your data, including encrypted data transmission and restricted access to customer records. If you believe your data has been compromised, please contact us immediately.
9. Children's Privacy
Our services are not directed at children under 13. We do not knowingly collect personal data from minors. If we become aware that a child has submitted data, we will delete it promptly.
10. Changes to This Policy
We may update this policy from time to time. Significant changes will be posted on this page with a new effective date. Continued use of our website after changes constitutes acceptance of the updated policy.
11. Governing Law
This Privacy Policy is governed by the laws of the United Arab Emirates, in particular the Federal Decree-Law No. 45 of 2021 on Personal Data Protection.